Contact Centre and Telephony Modernisation (CWT202500590)

### 📞 Tender Overview: Contact Centre and Telephony Modernisation The **City of West Torrens** is inviting qualified vendors to submit proposals for the **Contact Centre and Telephony Modernisation** project (Tender Code: CWT058366; Contract Number: CWT202500590). This initiative aims to upgrade the municipal authority's existing communication infrastructure to improve service delivery and operational efficiency. ### 📋 Scope and Requirements This Request for Tender (RFT) focuses on the comprehensive modernisation of telephony systems and contact centre capabilities. Prospective bidders are expected to demonstrate expertise in: * **Telephony Infrastructure:** Upgrading legacy systems to modern, scalable, and reliable communication platforms. * **Contact Centre Solutions:** Implementing advanced features to enhance citizen engagement, streamline inquiry management, and improve response times. * **Technical Integration:** Ensuring seamless compatibility with existing City of West Torrens digital systems. ### 📍 Project Details * **Issuing Organization:** City of West Torrens * **Location:** West Torrens, South Australia * **Submission Deadline:** 2 April 2026 * **Contact Person:** Emma Fielder ### 🎯 Desired Outcomes Successful implementation will result in a robust, future-proof communication environment that supports the City's commitment to high-quality public service. Vendors should focus on delivering solutions that offer high availability, security, and user-friendly interfaces for both staff and the community. ### 🔍 Search Keywords Contact Centre, Telephony Modernisation, IT Infrastructure, Government Procurement, Telecommunications, Public Sector IT, City of West Torrens, Communication Systems, Digital Transformation.