Facilities Maintenance

Summary and scope

Triple Zero Victoria (TZV) formerly Emergency Services Telecommunications Authority, was established in 2023. Triple Zero Victoria provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES.Triple Zero Victoria also provides advanced, operational communications for Victoria’s emergency services. This supports police, fire, ambulance and VICSES personnel in the field.Emergency call-taking and dispatch is at the heart of what Triple Zero Victoria does. Triple Zero Victoria’s call-takers are on the phone with callers when emergency help is needed most. In tandem, Triple Zero Victoria dispatchers relay critical information to the emergency services to get units to the scene. In 2024-25, Triple Zero Victoria (TZV) answered 3.09 million calls for assistance, representing a call every 10.2 seconds or 8,491 calls a day.Call-taking and dispatch services are delivered from three State Emergency Communications Centres (SECCs) located at Ballarat, Burwood East and Williams Landing.