AUSTRALIA · TENDER
Contact Centre Replacement
Tender Overview Central Queensland University (CQU) is seeking proposals for the replacement of its existing on-premises Cisco Finesse contact centre environment. The university aims to transition to a modern, scalable contact centre platform that enhances customer engagement, improves operational efficiency, and supports future digital service delivery. Thi…
Key facts
- Buyer
- Central Queensland University
- Location
- Bruce HwyRockhampton, Queensland Australia
- Status
- Closed
- Opened
- 30 Jun 2026
- Closed
- 22 Jul 2026
- Decision
- 29 Jul 2026
- Categories
- IT & Telecomms
Summary and scope
CQUniversity currently operates an on-premises Cisco Finesse contact centre environment integrated with the University’s Customer Relationship Management (CRM) platform, SugarCRM, and the University’s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency, scalability, integration flexibility, and future digital service delivery opportunities.
Source and freshness
Source update date not provided
Information shown is sourced from public opportunity records.