Austin Health Debt Collection Services

🏥 Tender Overview Austin Health is inviting proposals for Debt Collection Services (Tender ID: AHCM 399 04 DCS). This procurement aims to secure a professional debt recovery agency to manage Medicare-ineligible patient accounts, ensuring efficient revenue recovery while maintaining high standards of patient care and ethical practice. 📋 Scope of Work The successful bidder will be responsible for: Account Management: Handling approximately $400,000 in annual debt across 300 patient accounts. Service Delivery: Providing end-to-end recovery for uninsured, Medicare-ineligible, or overseas-insured patients. Engagement: Managing patient communication, payment arrangements, and insurance liaison for both domestic and international debtors. Compliance: Operating strictly within privacy legislation and debt collection regulations. 🔑 Key Requirements Proven experience in debt recovery within the healthcare sector. Ability to balance financial recovery with a sensitive, patient-focused approach. Capability to manage both onsite and remote engagement models. 📅 Contract Details Term: Initial 3-year contract starting 1 February 2027. Extension: Option for an additional 2-year extension at the discretion of Austin Health. 🔍 Search Keywords Debt Collection, Healthcare Revenue Recovery, Medicare Ineligible Accounts, Austin Health, Victoria Procurement, Patient Debt Management, Financial Services, Debt Recovery Agency.