Austin Health Debt Collection Services

🏥 Tender Overview Austin Health is inviting proposals for Debt Collection Services (Tender ID: AHCM 399 04 DCS). The organization seeks a qualified and experienced agency to manage end-to-end debt recovery for Medicare-ineligible patient accounts. 📋 Scope of Work The successful bidder will manage approximately $400,000 in annual debt across roughly 300 patient accounts. Key responsibilities include: Patient Engagement: Providing support for payment arrangements and insurance liaison. Debt Recovery: Managing outstanding balances for both domestic and international debtors. Compliance: Adhering strictly to privacy legislation and debt collection regulations. Approach: Maintaining a patient-focused, sensitive, and ethical recovery process. 📅 Contract Details Term: Initial 3-year contract starting February 1, 2027. Extension: Option for a further 2-year extension at the discretion of Austin Health. 📍 Location & Requirements Region: Victoria, Australia. Capabilities: Bidders must demonstrate expertise in healthcare-specific debt recovery, international insurance liaison, and compliant patient communication. 🔍 Keywords #DebtCollection #HealthcareFinance #AustinHealth #RevenueRecovery #VictoriaTenders #MedicalBilling #PatientAccounts