End-to-End Compliance

### 📋 Tender Overview The **NSW Department of Customer Service** has issued a Request for Tender (RFT) for the **End-to-End Compliance (BC/5316)** project. This initiative focuses on the digital transformation of compliance functions within Building Commission NSW (BCNSW). The primary objective is to consolidate case management functions onto the **Salesforce Public Sector Solutions** platform, facilitating the decommissioning of legacy systems and the reduction of manual processes. ### 🛠️ Key Requirements and Scope The project will be executed in two distinct phases: * **Phase 1:** Replacement of the CAS system while maintaining business continuity. * **Phase 2:** Full end-to-end compliance transformation, moving manual processes online and consolidating downstream systems. Bidders must provide professional services encompassing **project management**, **user experience (UX) design**, **business process re-engineering**, and **change management**. ### 🏢 Issuing Organization * **Organization:** NSW Department of Customer Service * **Location:** All regions (NSW) * **Mandatory Scheme:** Bidders must be members of the **ICT Services Scheme SCM0020**. ### 🎯 Desired Outcomes The successful provider will deliver an optimized, integrated solution that enhances operational efficiency through automation and modern cloud infrastructure. Key evaluation criteria include capability, methodology, experience, and social outcomes (SME participation). ### 🔍 Search Keywords Salesforce Public Sector Solutions, Case Management, ICT Services SCM0020, Digital Transformation, Business Process Re-engineering, NSW Government Tender, Compliance Software, Change Management.