Contact Centre and Telephony Modernisation (CWT202500590)

### 🏢 Tender Overview The **City of West Torrens** is seeking proposals for the **Contact Centre and Telephony Modernisation** project (Tender ID: CWT058366). This initiative aims to upgrade the council's existing communication infrastructure to improve service delivery and operational efficiency. ### 🎯 Scope of Work The successful tenderer will be responsible for the provision of modern contact centre and telephony solutions. Key areas of focus include: * **Helpdesk and Call Centre Software:** Implementation of advanced software to manage customer interactions. * **Telecommunications Services:** Upgrading telephony systems to support modern communication standards. * **Software Integration:** Ensuring seamless integration with existing council systems. ### 📋 Requirements & Qualifications Interested parties should demonstrate expertise in: * Deploying enterprise-grade contact centre solutions. * Managing telecommunications infrastructure projects. * Providing scalable software solutions for public sector entities. ### 📅 Key Dates * **Enquiry Deadline:** All queries must be submitted by 2:00 PM on Thursday, 26 March 2026. ### 🔍 Search Keywords Contact Centre, Telephony Modernisation, Helpdesk Software, Telecommunications Services, Government IT Procurement, City of West Torrens, South Australia Tenders, IT Infrastructure Upgrade.