Airport Facilitation Services – Provision of Contractor Personnel for Meet and Greet Support

Summary and scope

The Department of Foreign Affairs and Trade (DFAT), through Protocol Branch (PRB), requires a supplier to provide appropriate contractor personnel to support the delivery of airport facilitation services. The services will involve the provision of personnel to undertake meet and greet functions at Australian airports, including assisting eligible foreign dignitaries through arrival and departure processes, and providing on-the-ground logistical support in coordination with DFAT and relevant stakeholders. Under the proposed service model, DFAT will retain responsibility for protocol policy, diplomatic liaison, and overall coordination of airport facilitation activities. The contracted personnel will deliver operational support at airports in accordance with DFAT direction. Services will be required on a flexible, ad hoc basis across multiple Australian airports, including both international and domestic movements. The provider will be responsible for recruiting, maintaining, and administering a capable workforce, including associated payroll, insurances, and compliance obligations. The procurement seeks to establish a contractual arrangement that ensures consistent, professional, and reliable facilitation services aligned with DFAT’s operational and diplomatic requirements.