Integrated ICT Service Delivery

### 🏛️ Tender Opportunity: Integrated ICT Service Delivery for DPLH The Department of Planning, Lands and Heritage (DPLH) is seeking proposals from a single Contractor to provide comprehensive, high-quality, and customer-focused Integrated ICT Service Delivery. This procurement is crucial for enhancing the Department’s ICT maturity through robust process implementation and knowledge management, aligning with the **Information Technology Infrastructure Library (ITIL) V4** framework. **🔑 Key Requirements & Scope:** * The selected Contractor must collaborate closely with DPLH's internal ICT personnel. * Services must encompass ongoing **Business-as-Usual (BAU) support**. * The delivery model must offer flexibility to scale service capacity based on the Department's ongoing transformation needs. * The primary focus is on **Information technology service delivery** (UNSPSC: 100%). **🗓️ Important Dates:** * **Closing Date:** Thursday, March 26, 2026, at 2:30 PM Perth, Western Australia. * **Mandatory Briefing:** An online briefing session is scheduled for February 17, 2026, at 2:00 PM (WA time) via Microsoft Teams. Attendance confirmation is required by February 16, 2026. **📍 Location & Contact:** * **Region:** Perth Metropolitan. * **Issuing Body:** Department of Planning, Lands and Heritage. * **Contact for Enquiries:** Amanda Cronin or Manios Papadopoulos. This tender is ideal for experienced ICT service providers capable of implementing ITIL V4 standards and providing scalable, mature support services within a government environment.