Debt Recovery Services

### 📋 Tender Overview Gippsland Water is inviting proposals for **Debt Recovery Services** (Tender ID: GWS584). The organization is seeking a qualified service provider to manage the collection of overdue accounts, ensuring full compliance with regulatory and legislative requirements while maintaining a customer-focused approach. ### 🎯 Scope of Work The successful bidder will be responsible for: * Managing approximately 340 file referrals per month, with expected volume growth. * Executing structured, timely, and respectful contact attempts with customers. * Enhancing overall communication efforts to improve debt recovery outcomes. * **Note:** This tender does not include legal services. ### 🏢 Requirements & Qualifications * Providers must demonstrate the ability to handle sensitive financial data securely. * Compliance with Victorian government standards is mandatory. * **Security Alert:** Bidders are advised to remain vigilant against phishing campaigns targeting government contractors. Always verify communications through official channels. ### 📅 Key Dates & Briefing * **Industry Briefing:** 12 May 2026, 02:00 PM (via Microsoft Teams). * **Registration Deadline:** 8 May 2026, 05:00 PM. Interested parties must email `contracts&procurement@gippswater.com.au` to register and submit preliminary questions. ### 🔍 Keywords Debt Recovery, Debt Collection, Financial Services, Gippsland Water, Victoria Procurement, Accounts Receivable, Compliance, Customer Service.