Injury Triage and Medical Referral Service

### 🏥 Tender Overview: Injury Triage and Medical Referral Service HealthShare NSW is inviting proposals from qualified service providers to deliver a comprehensive **Injury Triage and Medical Referral Service**. This procurement aims to establish a 24/7 telephone-based support system for workplace injury prevention and management across all HealthShare NSW sites and participating health agencies. #### 🎯 Key Objectives & Scope * **Early Intervention:** Facilitate timely medical treatment and triage to improve recovery outcomes for staff. * **Compliance:** Ensure adherence to Workers Compensation and Work Health and Safety (WHS) legislation, specifically regarding 48-hour reporting requirements. * **Service Delivery:** Provide a single-point access for incident reporting, medical advice, and referral pathways, including both face-to-face and telehealth consultations. * **Network Management:** Maintain a qualified provider network across metropolitan and regional New South Wales. * **Performance Monitoring:** Deliver detailed reporting on service usage, triage outcomes, and adherence to defined service level agreements (SLAs). #### 📋 Requirements for Bidders Interested suppliers must demonstrate: * Proven capability in managing medical triage services. * Robust methodology for incident reporting and referral management. * Compliance with NSW Health digital security policies. * Experience in delivering services across diverse geographic locations. #### 📅 Important Dates * **Open Date:** 30-Apr-2026 * **Close Date:** 28-May-2026, 3:00 PM * **Estimated Decision Date:** 31-Jul-2026 **Keywords:** Injury Triage, Medical Referral, Workplace Health and Safety, WHS, HealthShare NSW, Occupational Health, Telehealth, Workers Compensation, NSW Health.