Oracle Customer Relationship Management (CRM) System for CIT

### 🏢 Tender Overview The **Canberra Institute of Technology (CIT)** is inviting tenders for the **Provision of an Oracle Customer Relationship Management (CRM) System**. This procurement aims to secure a robust, centralized platform to manage interactions with prospective, current, and former students across multiple communication channels. ### 🎯 Scope of Work The successful supplier will be responsible for providing an Oracle CRM solution capable of integrating and storing data from various touchpoints, including: * **CIT Infoline** (Phone) * **Email and Live Chat** * **Smart Forms and Web Forms** * **Face-to-face interactions** ### 📋 Requirements * **Supplier Eligibility:** The tender is open to suitable suppliers, including authorized Oracle resellers. * **Functionality:** The system must act as a single source of truth for student engagement data. ### 📍 Location & Contact * **Organization:** Canberra Institute of Technology (CIT) * **Region:** Australian Capital Territory (ACT) * **Enquiries:** Managed by the Tenders ACT Team via email at tendersact@act.gov.au or phone at +61 (02) 62079000. ### 🔍 Keywords Oracle CRM, Customer Relationship Management, Student Management System, IT Procurement, Software Licensing, Higher Education Technology, CIT, Canberra Institute of Technology, ACT Government Tenders.