Oracle Customer Relationship Management (CRM) System for CIT

### 🏢 Tender Overview The **Canberra Institute of Technology (CIT)** is inviting tenders for the provision of an **Oracle Customer Relationship Management (CRM) System**. This procurement aims to establish a centralized digital platform to manage interactions with prospective, current, and former students. ### 🎯 Scope of Work The successful supplier will be responsible for delivering an Oracle-based CRM solution capable of integrating data from multiple communication channels, including: * **CIT Infoline** (Phone) * **Email and Live Chat** * **Smart Forms and Web Forms** * **Face-to-face interactions** ### 📋 Requirements * **Supplier Eligibility:** The tender is open to suitable suppliers, including authorized Oracle resellers. * **Technical Capability:** The solution must function as a centralized repository for student engagement data, ensuring seamless tracking across the entire student lifecycle. ### 📍 Location & Contact * **Region:** Australian Capital Territory (ACT) * **Enquiries:** Managed by the Tenders ACT team via phone at +61 (02) 62079000 or email at tendersact@act.gov.au. ### 🔍 Keywords Oracle CRM, Customer Relationship Management, Student Management System, IT Procurement, Canberra Institute of Technology, Software Licensing, Digital Transformation, Higher Education Technology, ACT Government Tenders.