ServiceNow Data Model and Table Structure Review

### 📋 Opportunity Overview The **Department of Primary Industries and Regional Development (DPIRD)** is seeking a qualified vendor to perform a comprehensive review of the **ServiceNow data model and table structure** for NSW Resources. The primary objective is to evaluate the current data architecture and provide strategic recommendations for future enhancements that will drive operational efficiency, scalability, and usability. ### 🛠️ Key Requirements and Scope The successful consultant will be responsible for: * **Discovery & Mapping:** Documenting the current state of database tables and their complex relationships. * **Model Review:** Evaluating the existing **Task, Location, Contact (TLC)** data model for suitability. * **Architecture Design:** Designing a modernized table structure that supports core tables across multiple business units and integrates with legacy systems. * **Strategic Advice:** Providing recommendations on ServiceNow licensing models and ensuring the architecture leverages the latest platform versions. * **Optimization:** Focusing on query efficiency and consistent module behavior. ### 🏛️ Issuing Organization This tender is issued by the **NSW Department of Primary Industries and Regional Development**, covering all regions within New South Wales. ### ⚖️ Mandatory Qualifications Participation is strictly limited to **Advanced Prequalified suppliers** on the **ICT Services Scheme (SCM0020)**. Specifically, bidders must be compliant with **Category A02 - Information Architecture**. Non-compliant bids will not be accepted. ### 🎯 Desired Outcomes The project aims to deliver a roadmap for a future-state data architecture that is modern, efficient, and scalable, ensuring that NSW Resources' ServiceNow instance remains a robust tool for departmental applications and integrations. ### 🔍 Search Keywords ServiceNow, Data Architecture, Information Architecture, SCM0020, NSW Government, Data Modeling, ICT Services, Database Review, TLC Model.