Sectorlink Apps Managed Support

### 📋 Tender Overview The Premier's Department of NSW has issued a Request for Quote (RFQ-2012589) for **Sectorlink Apps Managed Support**. This selective tender seeks a qualified provider to deliver comprehensive Level 2 and Level 3 managed support services for critical Sectorlink applications and infrastructure. The primary objective is to maintain the stability, security, and availability of systems that underpin essential NSW Government services. ### 🛠️ Key Requirements & Scope The successful vendor will be responsible for: * **Technical Support:** Providing responsive Level 2 and Level 3 support services. * **Service Management:** Implementing effective incident resolution, problem management, and change management protocols. * **Operational Maturity:** Enhancing service delivery through accurate documentation, transparent reporting, and continuous improvement initiatives. * **Knowledge Transfer:** Facilitating a structured transfer of technical capability to the Department to ensure long-term sustainability and reduced external dependency. ### 📍 Location and Timeline This opportunity is open to all regions within New South Wales. The contract is expected to conclude by April 30, 2028. Key dates include a closing deadline of March 18, 2026, with an anticipated decision by late April 2026. ### 🔍 Search Keywords Managed Services, IT Support, Level 2 Support, Level 3 Support, Sectorlink, NSW Government, Application Support, Infrastructure Management, Information Technology, Service Management.