ICT Managed Services Renewal Project

### 🏢 Tender Overview The **NSW Crime Commission** is seeking proposals for an **ICT Managed Services Renewal Project (RFT-2013139)**. This tender aims to secure a comprehensive, end-to-end managed services provider to maintain and enhance the Commission's critical ICT infrastructure, security, and support capabilities. ### 🛠 Scope of Work The successful bidder will be responsible for a wide range of services, including: * **Service Desk & Support:** 24x7x365 service desk, onsite support, and desktop application management. * **Infrastructure Management:** Network, server, data storage, and backup management (up to Protected level). * **Cybersecurity:** 24x7 Security Operations Center (SOC), SIEM, ISO27001:2022 compliance, and ACSC Essential 8 (Level 2/3) alignment. * **Cloud & Collaboration:** O365 and Azure tenant management, Active Directory, and mobile device management. ### 📋 Key Requirements * **Scheme Membership:** Bidders must be members of the **ICT Services Scheme (SCM0020)**. * **Compliance:** Adherence to NSW Government policies, including social procurement requirements (Aboriginal Procurement, SME, and Shorter Payment Terms policies). * **Confidentiality:** Access to sensitive documents (SOW, SLA, etc.) requires a signed Non-Disclosure Agreement (NDA). * **Briefing:** A non-mandatory but highly recommended tenderer briefing is scheduled for **31 March 2026**. ### 📅 Important Dates * **Open Date:** 16 March 2026 * **Close Date:** 30 April 2026, 3:00 PM * **Decision Date:** 28 August 2026 This opportunity is ideal for established ICT service providers with strong experience in government-grade security, infrastructure management, and digital transformation. Interested parties should monitor the Buy.NSW portal for updates.