Darwin - Provision of Implementation of a Customer Portal to Support Self-Service capability in alignment with the Customer Experience Strategy for 5 Years

### 🌐 Tender Overview Power and Water Corporation is seeking proposals for the **Provision of Implementation of a Customer Portal** (RFT0655) to enhance self-service capabilities over a 5-year period. This project is a key component of the organization's *Future Operating Model* and *Core Capability Program*, aimed at modernizing digital service delivery. ### 🎯 Scope and Objectives The successful proponent will be responsible for end-to-end system implementation. The primary goal is to replace fragmented and inconsistent digital channels with a unified, intuitive customer portal. This initiative aligns with the *Customer Experience (CX) Strategy* and the *Statement of Corporate Intent (SCI)*, focusing on: * **Improving Transparency:** Providing simpler interactions for customers. * **Digital Transformation:** Reducing reliance on manual processes and call center support. * **Efficiency:** Enabling seamless service management for end-users. ### 📅 Key Information * **Location:** Darwin, Palmerston, and Litchfield regions. * **Industry Briefing:** Scheduled for 18/05/2026 at 10:00. * **Submission Deadline:** 11/06/2026 at 2:00 PM ACST. * **Procurement Method:** Public Tender. ### 🛠 Requirements Proponents must demonstrate capability in large-scale system implementation within the IT sector. No specific CAL accreditation is required for this tender. Interested parties should utilize the eLodgement facility for submission. **Keywords:** Customer Portal, IT Implementation, Digital Transformation, Self-Service, Power and Water, CX Strategy, Software Development, Government Procurement.