Darwin - Provision of Implementation of a Customer Portal to Support Self-Service capability in alignment with the Customer Experience Strategy for 5 Years

🌐 Project Overview The Power and Water Corporation is seeking proposals for the Provision of Implementation of a Customer Portal to support self-service capabilities. This project is a key component of the organization's Future Operating Model and Core Capability Program, aiming to align digital service delivery with the corporate Customer Experience (CX) Strategy over a 5-year period. 🎯 Scope and Objectives The initiative aims to modernize fragmented and inconsistent digital channels. The successful proponent will be responsible for: End-to-end system implementation of a modern customer portal. Enhancing transparency and simplicity in customer interactions. Reducing reliance on manual processes and call center support. Aligning digital tools with the Statement of Corporate Intent (SCI) objectives. 📋 Requirements Industry Briefing: Scheduled for 18/05/2026 at 10:00. Location: The project covers the Darwin, Palmerston, and Litchfield regions. Submission: Electronic lodgement via the eLodgement facility is required. 🔍 Search Keywords #CustomerPortal #DigitalTransformation #PowerAndWater #ITImplementation #SelfService #CustomerExperience #CXStrategy #DarwinTenders #PublicProcurement #SystemIntegration