AUSTRALIA · TENDER
Darwin - Provision of Implementation of a Customer Portal to Support Self-Service capability in alignment with the Customer Experience Strategy for 5 Years
🌐 Tender Overview Power and Water Corporation is seeking proposals for the Provision of Implementation of a Customer Portal to support enhanced self-service capabilities. This 5-year project is a critical component of the organization's Future Operating Model and Core Capability Program, aimed at modernizing digital service delivery. 🎯 Project Scope & Obje…
Key facts
- Buyer
- Power and Water Corporation
- Location
- Darwin
- Status
- Closed
- Opened
- 13 May 2026
- Closed
- 19 Jun 2026
- Decision
- Not provided
- Categories
- Information Technology
Summary and scope
This RFT is seeking Proponents to conduct end-to-end system implementation activities for a Customer Portal Project which falls under The Future Operating Model and The Core Capability Program. Power and Water customers have consistently indicated a need for simpler, more transparent interactions and more intuitive digital tools. Current digital channels are fragmented, inconsistent, and not fully aligned with Power and Water’s Statement of Corporate Intent (SCI) objectives to modernise services and empower customers, as well as the Customer Experience (CX) Strategy.
Source and freshness
Source update date not provided
Information shown is sourced from public opportunity records.