Market Sounding - Venue, Centre and Customer Management Solution

### 🏟️ Project Overview The **NSW Office of Sport** has issued a Request for Information (RFI) under **Tender 113** to gather market insights for a comprehensive, end-to-end **Venue, Centre, and Customer Management** technology solution. This market sounding exercise is designed to help the organization understand available technologies that can modernize their operations and improve customer engagement across all regions. ### 🛠️ Key Requirements & Scope The Office is seeking a scalable, cloud-based solution that provides a **single view of the customer**. Key functional requirements include: * **Self-Service Portals:** Mobile-accessible platforms for real-time booking and payments. * **Automation:** Streamlining workflows to reduce reliance on manual, paper-based processes. * **Data Analytics:** Leveraging real-time data for informed decision-making and trend analysis. * **Accessibility:** Ensuring equitable access for diverse communities and strategic partners. ### 🏢 Issuing Organization This opportunity is managed by the **NSW Office of Sport**. While this is a market sounding and not a direct contract award, participation is critical for vendors wishing to influence future procurement strategies. Respondents must ideally be members of the **ICT Services Scheme (SCM0020)**. ### 🎯 Desired Outcomes The primary goals are to improve operational sustainability, increase customer retention, and maximize the usage of venues and centres. The Office aims to create a seamless digital experience that makes it simpler for the public to interact with their products and services. ### 🔍 Search Keywords Venue Management Software, Customer Relationship Management (CRM), NSW Government Tender, ICT Services Scheme SCM0020, Cloud Solutions, Booking and Payment Systems, Sport and Recreation Technology.