LG314/1185/21/050 - Radio Frequency Identification Device (RFID) and other Library Technology Servic

Summary and scope

LG314/1185/21/050 - Radio Frequency Identification Device (RFID) and other Library Technology Services Please review all attachments. UPDATED 7/12/2021 SUPPLIER BRIEFING HELD ON 1 DECMBER 2021 AT 11AM. (For continuity, we have continued numbering in time progression) Question 9: In regards to the documents provided for this tender, can you please provide some commentary around ‘attachment3-detaileddesigntemplate’ and the purpose of this document. Is this document required to be filled in and submitted for this tender? I have noticed some of the sections of this document have ‘mandatory’ notes to be filled in. Answer 9: The Detailed Design Template is as an example only. There is no requirement to review the linked documents within the example template. Successful vendors will be requested to provide a Detailed Design document during the Planning stage. Any design document should cover the categories shown in the example document. Question 10: In regards to Mobile Public Computer Access in section D, can you provide some feedback on this solution requirement and what the library are looking for? Answer 10: Council is open to innovative RFID associated equipment that Tenderer may be able to provide. Flexible innovative options. Opportunity to loan pc or tablet within library itself. Question 11: In regards to the Optional Managed Services (3.6) of requirements document - and the two diagrams 'Option 1' and 'Option 2' - can CoGC please give a clarification of the expectation of the services in relation to the two options and the differences between the two options ? Answer 11: Under the Option 1 diagram (Managed Services) support model the Supplier is accountable for end-to-end, proactive service delivery and Orchestration with other MSPs and Suppliers, following the Customers agreed processes. This Managed Services model requires no direction from the Customer's support organisation (CoGC -Library IT Services) for operational service delivery unless SLAs are to be breached, or a disagreement occurs with another MSPs and/or Supplier in the delivery of end to end services. Under the Option 2 diagram (Support and Maintenance) the Supplier is taking direction from the Customers Managed Services / Support organisation (CoGC Managed Services Provider / Library Support). The Customers Managed Services / Support organisation will be accountable for end to end delivery, Service Orchestration / Service Integration, etc. A more detailed explanation is provided below: As per Section 3.6 Managed Services (Optional), if a Supplier is awarded the majority of the scope of RFID product and service arrangements, the Customer will consider the Supplier’s Managed Services offering: • Service Management (e.g. Service Requests, Incident, Problem, Change & Release mgmt. asset & configuration mgmt. etc) • Governance (e.g. Regular performance meeting with the Customer, Escalation management etc) • Reporting Services (e.g. SLA reports, Operational reports and other ad-hoc reports) • Release Planning and Management (e.g. Software releases for enhancements and bug fixes, security patching & upgrades, configuration etc) • Preventative Maintenance (routine planned tasks to prevent outages) • Other technical support across the Customer end to end RFID landscape (e.g. remote support / onsite support) There are TWO support model options recommended in Section 4.2.1 Supportability Requirements, and the difference between the TWO support model options are explained below: Option 1: In this option, the awarded Supplier (referred to as "New Vendors" in the Orange box on Page 19) acts as the primary Service Provider and is responsible for delivering end-to-end Managed Services for the RFID landscape. The Supplier requires limited direction to delivery operational services and orchestrate the delivery of services with other Suppliers and Managed Service Providers as required. The awarded Supplier act as the 2nd level support and will escalate to the Customer's Libraries IT team (CoGC -Library IT Services) if SLAs are to be breached, or a disagreement occurs with another Managed Service Provider and/or Supplier in the delivery of services. Support Levels in this option include: Level 1 Support – Customer's Service Desk Level 2 & 3 Support – awarded Supplier Option 2: Option 2 is when the awarded Supplier can't provide an end to end Managed Services. In this option, the Customer's existing Customers Managed Services / Support organisation (CoGC Managed Services Provider / Library Support) in the Red box on Page 20 acts as the primary service provider and is responsible for delivering end-to-end Managed Services for the RFID landscape. The awarded Supplier in this support model option act as the 3rd level support. The Supplier must work closely with the Customer's existing Managed Services Provider and Libraries IT team for all matters related to the RFID landscape. Support Levels in this option include: Level 1 Support – Customer's Service Desk Level 2 Support – Customer’s Managed Services / Support organisation Level 3 Support – awarded Supplier Question 12: Can you please provide more information on the type of gates you currently have. The specs and photographs doc does not provide information such as number of columns, measurements and how they are currently installed? Answer 12: The gates are branded 3M. There are 2 sizes: Standard and Wide. The gates to be replaced are Standard dual opening, with 3 columns. The gates are installed as a stand alone unit with power and data cables attached. Question 13: Can the internal and external heights for return chutes please be supplied. Answer 13: Libraries have been requested to measure their individual chutes. City of Gold Coast will supply to tenderers when the responses have been received. Question 14: When will attachment 2 be released? Answer 14: City of Gold Coast will provide shortly. Will be high-level decommissioning, actively working on the document for its release. UPDATED 7/12/2021 UPDATED 29/11/2021 Due to the current and evolving COVID-19 situation and as per the Invitation to Offer external supplier Tenderers will not allowed on property for the Supplier Briefing. We look forward to the Team's online session and sorry for the inconvenience. Thank you, City of Gold Coast UPDATED 29/11/2021 ? UPDATED 29/11/2021 ? Supplier Tender Briefing 1 December 2021 at 11:00am BNE. Microsoft Teams meeting Join on your computer or mobile app https://teams.microsoft.com/l/meetup-join/19%3ameetingNTEwNjcxMTAtYjI2NC00ODZmLThmNGMtNjkwNzU4OTZkZGM5%40thread.v2/0?context=%7b%22Tid%22%3a%22df446bd5-816b-4276-aa82-014a2e59b2cc%22%2c%22Oid%22%3a%22f6c5ef79-ded9-44f6-a801-985bbfe35df7%22%7d Or call in (audio only) +61 7 3062 8086,,461333334# Australia, Brisbane Phone Conference ID: 461 333 334# Welcome to the RFID Supplier Tender Briefing for LG314/1185/21/050 - Radio Frequency Identification Device (RFID) and other Library Technology Services. This informational Tender briefing will be held in person at our Southport Library and available online (via Teams) in the Southport meeting room (covid-compliant), along with a Smart TV and camera. This session will be recorded and will be upload on Vendor Panel after the session. If you and or additional members of your team will be attending in person please contact me directly. Parking should be available in the Customer parking lot with a 3 hour limit restriction. Metering conditions may apply. Additional parking can be located on the adjacent streets surrounding the library. Metering conditions apply. Best, Joshua This Panel Arrangement is for the provision of Radio Frequency Identification Device (RFID) and other library technology services. The Supplier must deliver world class services for the Customer. These services and the supporting processes will be managed, supported and adapted as the industry and associated best practice changes and evolves. Innovative solutions are welcomed, including the use of machine learning (AI), leading edge and/or alternative technologies. The provision is broken down into 4 separable portions A-D, and are to be inclusive of any support, maintenance, and software requirements: Separable Portion No Separable Portion Equipment A External (After Hours) Return Chutes Reader Pads Mobile Scanning Units Self-Check Out Kiosks Gates 24/7 Access B Sorter/Internal Chutes Bins (After Hours and Sorter) C Book Lending Kiosks (Small, Medium and Large or modular) D Holds Lockers Smart Returns Shelves Smart Holds Shelves Mobile Public Computer Access RFID Tags Other Associated Products (Supplier to propose) The Customer is seeking one or more Suppliers for portions A, B and/or C. Any Supplier that is awarded a Contract for any of these portions, may also be awarded Portion D. Portion D will not be awarded in isolation of any other portion. The Customer may request updated products and/or pricing across these 4 portions from the Suppliers during the life of the Contract to ensure that the Customer maintains at the forefront of any evolving RFID technologies. ? UPDATED 29/11/2021 ?