AUSTRALIA · TENDER
TR-0684 Managed Support Arrangement of Genesys Pureconnect / Cloud
Toowoomba Regional Council (Council) is seeking offers for the management of its Genesys Pureconnect environment that it currently uses as the Contact Centre platform by the Customer Service, Community venues and ICT Service Desk business units. With the upcoming end of sale for Pureconnect subscription and sales, Council has a requirement to establish a new…
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Key facts
- Buyer
- Toowoomba Regional Council
- Buyer address
- 153 Herries St, Toowoomba City, Queensland 4350, Australia
- Status
- Closed
- Opened
- 02 Dec 2022
- Closed
- 03 Jan 2023
- Decision
- 02 Apr 2023
- Categories
- IT & Telecomms
Summary and scope
Toowoomba Regional Council (Council) is seeking offers for the management of its Genesys Pureconnect environment that it currently uses as the Contact Centre platform by the Customer Service, Community venues and ICT Service Desk business units. With the upcoming end of sale for Pureconnect subscription and sales, Council has a requirement to establish a new arrangement with an immediate need to support and manage Council’s current Genesys Pureconnect environment and initiate a dedicated project to transition to Genesys Cloud.
Source and freshness
Source update date not provided
Information shown is sourced from public opportunity records. Official buyer documents and addenda take precedence for deadlines, eligibility and submission requirements.