RPS00166- Employee Assistance Program Services

Summary and scope

Townsville City Council (the Principal) seeks to establish a register of pre-qualified suppliers to deliver employee assistance programs and services consisting of confidential psychological counselling, emotional, professional and personal support programs, and other associated services to its employees and immediate family members. The term of service provision is for a period of two years with two individual 12-month extension periods. The Principal places an important focus on the physical, physiological and emotional wellbeing of its staff and immediate family members, and understands the pressures staff face as part of their day-to-day work life, and the impacts associated from their personal life onto their daily work routine. The Principal understands the benefits of having supported staff, that are provided the resources to support them at work, and in their personal life. As the Principals most important asset and its key to delivering efficient, quality community services, assisting employees to manage life’s challenges and demands, both at work and in their personal life’s is fundamental to the Principals success. As a workplace early intervention program, EAP is designed to enhance the emotional, mental and general psychological wellbeing of all employees. The EAP also includes services for their immediate family members as the issues faced by family members often adversely impact the employee.