Ad-Hoc Application Support for Authority to 30.06.25

Summary and scope

Ad-Hoc Application Support for Civica’s Authority platform required. Council is seeking to engage someone with Authority support skills while a recruitment process is underway. The estimate is 3 to 4 days per week – 7 hours a day. Payable on an hourly basis / rate. The term required is ASAP to 30th June 2025. Expressions are interest are sought in the form of a quote for an hourly rate, plus a resume / capability statement. Remote services will be considered by the ideal candidate / solution would be to be on-site in Mossman, Queensland. Reporting to the Team Leader IT, the role’s key responsibilities are: Resolving a wide variety of Authority related Helpdesk tickets, escalating to Civica where needed Assisting and advising end users on the use of the platform Amending and creating Crystal reports. Maintaining various data extracts. Maintaining service up-time (restarting services, posters etc) Performing minor data fixes via SQL scripts. Assist in upgrade and new module implementation projects Involvement in business improvement initiatives Predominantly you will be responsible for providing tier 2 and 3 support, while working with other members of the IT team and the vendor’s support team to resolve issues.