After-Hours Contact Centre Services

### 📞 Tender Overview: After-Hours Contact Centre Services **Rockhampton Regional Council** is inviting tenders from qualified and experienced service providers to deliver **After-Hours Contact Centre Services** (Tender ID: **TEN16621**). This procurement aims to ensure the seamless continuation of Council’s customer service operations, providing professional support to the community outside of standard business hours. ### 📋 Scope and Requirements The successful supplier will be responsible for maintaining high-quality customer service standards during: * **After-hours periods:** Including evenings, weekends, and public holidays. * **Service Disruptions:** Providing support during unexpected outages or high-demand periods. * **Overflow Support:** Managing pre-arranged daytime call overflow requirements. ### 🏢 About the Buyer Rockhampton Regional Council is the local government authority for the Rockhampton Region in Central Queensland. The Council manages critical infrastructure and community services, including water, waste management, road maintenance, and public facilities. ### 🔑 Key Qualifications Interested bidders should demonstrate: * Proven experience in managing professional call centre operations. * Capacity to provide reliable, consistent, and seamless customer support. * Ability to integrate with existing Council service models. ### 📅 Important Dates * **Tender Open:** 20 March 2026 * **Supplier Query Cut-off:** 13 April 2026, 02:00 PM * **Tender Close:** 15 April 2026, 02:00 PM * **Expected Decision:** 27 May 2026 **Keywords:** Call Centre Services, Customer Service, IT & Telecomms, Local Government, Rockhampton, Queensland, Outsourced Support, After-Hours Services.