Consultancy Services for ICT Operations Manager/ Service Desk Coordinator Role, 6 months

### 🖥️ Tender Overview: ICT Operations Manager/Service Desk Coordinator **Eurobodalla Shire Council** is inviting proposals for a professional consultancy engagement to fill the role of **ICT Operations Manager / Service Desk Coordinator**. This is a 6-month contract opportunity based in **Moruya, New South Wales**. #### 📋 Scope of Work The successful consultant will provide on-site, face-to-face support for 35 hours per week. Key responsibilities include: * **Leadership:** Mentoring and supervising IT support staff and fostering a collaborative team culture. * **Service Management:** Overseeing Service Desk operations, including incident logging, prioritization, and SLA management. * **Technical Oversight:** Managing desktop/fleet device lifecycles and ensuring the performance of Smart City and IoT systems. * **Documentation:** Maintaining ICT service management records and compliance standards. * **Support:** Providing Level 2 service desk support and managing escalations. #### 🔑 Requirements & Qualifications * Proven experience in team management, including dispute resolution and psychosocial hazard management. * Strong background in ICT service delivery, network/system administration, or software development. * Must be willing to undergo a criminal history check. * Must provide professional references and detailed fee structures. #### 📅 Key Dates * **Open Date:** March 31, 2026 * **Query Cut-off:** April 17, 2026, 2:00 PM * **Closing Date:** April 22, 2026, 2:00 PM * **Decision Date:** May 13, 2026 This opportunity is ideal for experienced IT consultants looking to support local government operations in a scenic coastal environment. Keywords: **ICT Management, Service Desk Coordinator, IT Consultancy, Local Government, Smart City, NSW Tenders.**