Consultancy Services for ICT Operations Manager/ Service Desk Coordinator Role, 6 months

Summary and scope

Eurobodalla Shire Council is seeking an experienced IT Operations Manager/ Service Desk Coordinator to fill a vacancy on a contractual basis for up to six months. This role is responsible for leading IT customer support services, including the Service Desk, desktop and fleet management, and Smart City systems, while guiding staff and ensuring technology solutions meet Council’s operational and strategic needs.The role combines people leadership, service management, and operational technology oversight in a customer-focused local government environment.The engagement will be face-to-face, 35 hours per week based out of Eurobodalla Shire Council’s main administrative offices in Moruya NSW.Duties of the role:1. Lead, mentor, and supervise IT customer support staff, allocating work, providing technical guidance, and fostering a positive, collaborative team culture2. Oversee Service Desk operations, ensuring incidents and requests are logged, prioritised, resolved, or escalated in line with SLAs3. Coordinate desktop and fleet device support, including lifecycle management, maintenance, and asset tracking4. Ensure the operational performance of Smart City and IoT systems, coordinating vendors and optimising system value5. Maintain ICT service management documentation, operating procedures, and asset records in compliance with Council standards6. Provide level 2 service desk support and manage escalations of incidents to technical staff