OpenText Test Tools Software Support and Maintenance

### 🏥 Tender Overview: OpenText Software Support & Maintenance **QH eHealth Queensland** is inviting proposals from authorized resellers to provide comprehensive support, maintenance, and ad-hoc licensing for **OpenText Application Delivery Management** software. This procurement is essential for maintaining the digital health infrastructure supporting Queensland's 16 Hospital and Health Services. #### 📋 Scope of Requirements Successful bidders must be authorized OpenText resellers capable of: * **Support & Maintenance:** Providing ongoing support for existing perpetual licenses (UFT, Quality Center, LoadRunner). * **Ad-hoc Licensing:** Facilitating the purchase of additional software licenses during peak testing periods. * **Escalation Support:** Assisting with the resolution of support tickets that experience prolonged resolution times, ensuring vendor accountability without additional hourly charges. #### 💡 Key Project Details * **Deployment Model:** The organization strictly requires **on-premise** deployment for core products (Quality Center and LoadRunner). * **Support Hours:** Standard support is required during Queensland business hours (Mon–Fri, 8:00am–6:00pm), with provisions for out-of-hours support for critical incidents. * **Administration:** Internal teams manage tool administration and upgrades; the vendor's role is focused on product-related technical issues and vendor liaison. #### 🔍 Search Keywords #OpenText #SoftwareSupport #ApplicationDeliveryManagement #QueenslandHealth #eHealth #ITProcurement #FunctionalTesting #PerformanceTesting #LoadRunner #QualityCenter #SoftwareReseller