RFT- Website Content Management System and Redevelopment

### 🌐 Tender Overview: Burwood Council Website Redevelopment Burwood Council is inviting proposals for the comprehensive redevelopment of its digital presence. This tender seeks a partner to provide a modern **Website Content Management System (CMS)** and act as a **Design and Development Partner** to deliver a user-centric, accessible, and high-performing website. #### 🎯 Project Scope & Requirements - **CMS & Development:** The project requires a dual-component approach: a robust CMS platform and a professional agency to handle design, development, and content migration. - **Content Migration:** The project involves migrating approximately 1,100 pages, 1,000 documents, and 1,600 images, with a requirement for a full content rewrite. - **Technical Standards:** The new site must meet **WCAG 2.2 AA accessibility standards** and provide a seamless, mobile-friendly experience. - **Integrations:** Must support critical integrations including Bookable events and Nice CX One live chat. The solution should be scalable to accommodate future consolidations (e.g., Participate Burwood). #### 🚀 Desired Outcomes - **Enhanced Customer Experience:** Streamline navigation and search to reduce reliance on the Customer Service centre. - **Operational Efficiency:** Reduce avoidable customer service demand through improved information accessibility. - **Data-Driven Insights:** Establish a strong analytics foundation for ongoing optimization. #### 📋 Key Information for Bidders - **Location:** Burwood, NSW (Development agency must reside in Australia or New Zealand). - **Submission:** Respondents must price the CMS and the Design/Development components separately. - **Keywords:** #WebsiteRedevelopment #CMS #DigitalTransformation #GovernmentTender #WebAccessibility #BurwoodCouncil #UXDesign #SaaS