2026/314 Customer Experience (CX) Training Program

### 🏢 Tender Overview Mildura Rural City Council is inviting tenders for the provision of a **Customer Experience (CX) Training Program** (Ref: 2026/314). The council seeks to engage a qualified provider to deliver a comprehensive training initiative designed to build organization-wide capability in customer service. ### 🎯 Scope and Objectives The program aims to equip all staff and leadership with the necessary knowledge, skills, and tools to: * Understand, apply, and embed the **Mildura Rural City Council CX Framework**. * Strengthen the internal CX culture. * Align service practices with the Council’s **Business Excellence principles**. * Ensure the delivery of clear, consistent, and customer-focused service across all departments. ### 📋 Requirements Bidders are encouraged to provide innovative and creative solutions that remain within the bounds of a conforming tender. The successful respondent must demonstrate expertise in: * Training Delivery & Facilitation * Instructional Design & Content Development * Leadership Development & Coaching * eLearning Solutions ### 📍 Location & Submission * **Location:** Mildura, Victoria, Australia. * **Submission Method:** All responses must be submitted electronically via the **VendorPanel** system. * **Keywords:** Customer Experience Training, CX Framework, Local Government Training, Staff Development, Business Excellence, Training Delivery, Instructional Design, Mildura Rural City Council.