North Queensland Domestic and Family Violence Networked Hub Model – 24/7 Phoneline Function

### 📢 Tender Overview The Department of Families, Seniors, Disability Services and Child Safety is seeking qualified suppliers to deliver a **24/7 Phoneline function** for the North Queensland Domestic and Family Violence (DFV) Networked Hub model. This initiative is part of the 2024 Queensland Government Election Commitment to enhance immediate crisis response and support for victim-survivors. ### 🎯 Scope and Requirements * **Service Delivery:** Provision of a 24/7 telephony service for victim-survivors of all gender identities, including those misidentified as a Person using Violence (PuV). * **Location:** Services must be delivered across the Local Governance Areas (LGA) of Townsville City, Burdekin, Palm Island, and Hinchinbrook. Suppliers must be based in North Queensland. * **Technical Capability:** Suppliers must possess robust ICT infrastructure and telephony capabilities to support effective service delivery. * **Service Standards:** The service must be trauma-informed, inclusive, and responsive to diverse needs. ### 📅 Key Information * **Contract Term:** 2 years (1 July 2026 – 30 June 2028). * **Estimated Value:** Over $3M. * **Submission Deadline:** 01 June 2026. ### 🔍 Keywords Domestic and Family Violence, DFV, Crisis Response, 24/7 Helpline, Social Services, North Queensland, Townsville, Victim Support, Government Procurement.