EOI 2644 - CRM Modernisation Project

### 🏢 Tender Overview Waverley Council is inviting Expressions of Interest (EOI) for the **CRM Modernisation Project** (EOI 2644). The council aims to procure a modern, cloud-based Customer Relationship Management (CRM) platform to enhance its digital infrastructure and service delivery capabilities. ### 🎯 Scope and Requirements - **Platform Type:** Cloud-based CRM solution. - **Integration:** The solution must integrate with the Council's existing works order system for the system launch. Integration with finance systems is considered desirable but not mandatory for the initial launch. - **Eligibility:** The Council welcomes responses from both direct SaaS providers and delivery partners. - **Sustainability:** Bidders are expected to align with the Council's commitment to circular economy principles and ISO 20400:2017 standards. ### 📍 Location and Timeline - **Location:** Bondi Junction, New South Wales, Australia. - **Open Date:** 26 May 2026 - **Closing Date:** 26 June 2026, 05:00 PM (AEST) - **Decision Date:** 25 August 2026 ### 🔍 Keywords #CRM #CloudComputing #SaaS #GovernmentProcurement #WaverleyCouncil #DigitalTransformation #ITServices #SoftwareProcurement #SustainableProcurement