AUSTRALIA · TENDER
26212 - Customer Experience Strategy
The Southern Downs Regional Council is seeking proposals from experienced Customer Experience (CX) specialists to develop a comprehensive Customer Service Charter and a strategic roadmap for CX maturity. This project, spanning an estimated 16-20 weeks, aims to shift the organization toward a values-led, community-focused service delivery model. Key requireme…
Key facts
- Buyer
- Southern Downs Regional Council
- Location
- 64 Fitzroy St, Warwick, QLD 4370, Australia
- Status
- Closed
- Opened
- 15 Jun 2026
- Closed
- 14 Jul 2026
- Decision
- 28 Jul 2026
- Categories
- Business & Administrative Services, Management Advisory Services
Summary and scope
Southern Downs Regional Council invites tenders from suitably qualified and experienced Customer Experience (CX) specialists to work with Council officers to design and deliver a meaningful Customer Service Charter and roadmap for further CX development over approximately 16-20 week period – as described in more detail in Part 5.
Source and freshness
Source update date not provided
Information shown is sourced from public opportunity records.