T26/24 - Security Services

Summary and scope

The scope for this request forms part of a broader Council-wide procurement plan. Other directorates may elect to participate in this contract, and additional sites or service requirements may be incorporated through the contract and procurement team.This scope of services will contribute towards establishment of a Council-wide security service to support:• Protection of Council assets and infrastructure• Safety of staff, contractors and the public• Reduction of theft, vandalism and unauthorised access• Improved perception of safety across public spaces• Compliance with regulatory and operational requirementsThis service scope applies across the directorate of Water, Waste and Open Spaces and covers the following areas:• Open Spaces• Lismore CBD (Law Enforcement / Rangers interface)• Water, Wastewater and Buildings• Waste Facilities• Lismore Transit CentreAdditional directorates, facilities and service requirements may be incorporated into the awarded contract during its term. Contractors must be capable of supporting a scalable, multi-directorate security environment.The Contractor shall provide a coordinated, scalable and flexible security service across Council facilities, infrastructure, public spaces and operational assets.Services (for a 2 year period) include, but are not limited to:• 24/7 monitoring and alarm response• Mobile patrol services• Lock-up and opening services• CBD foot patrol services• Transit Centre operations, security presence and facility management• Night Ride and late-night transport security services• Site inspection, verification and defect reporting• Incident response and escalation• Cash handling and cash-related security services (where applicable)• Ad hoc and temporary security servicesServices must be capable of operating across:• Public-facing environments• Corporate and community facilities• Critical infrastructure• Water and wastewater assets• Waste management facilities• Parks, open spaces and recreational assets• Transport facilities• Remote and geographically dispersed locations• High-risk and high-visibility sitesThe Contractor must be capable of supporting changing operational requirements, expansion of services, addition of new facilities and participation by other Council directorates during the term of the contract. Services must be delivered in a manner that supports the protection of Council assets, safety of staff and the public, operational continuity and continual improvement of Council's security environment.Please see Scope of Works document for further details.