AUSTRALIA · TENDER
ITT265 - IT Service Management
ITT265 - IT Service Management Sunshine Coast Council is seeking proposals for the implementation of a modern, integrated IT Service Management (ITSM) platform. This project aims to replace the Council's current end-of-life system with a scalable solution that supports improved technology service delivery and long-term operational efficiency. Scope of Work T…
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Key facts
- Buyer
- Sunshine Coast Council
- Buyer address
- 54 First Ave, Maroochydore, QLD 4558, Australia
- Status
- Open
- Opened
- 16 Oct 2026
- Closing
- 19 Nov 2026
- Decision
- 17 Apr 2027
- Categories
- IT & Telecomms
Summary and scope
Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product (MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathway to expand into Enterprise Service Management (ESM), Software Asset Management (SAM), Configuration Management Database (CMDB) capability and controlled IT documentation management. The project is intended to improve service visibility, process consistency, user experience, operational reporting, asset and configuration intelligence, and Council’s ability to manage technology services in a controlled, sustainable and continuously improving manner.
Source and freshness
Source update date not provided
Information shown is sourced from public opportunity records. Official buyer documents and addenda take precedence for deadlines, eligibility and submission requirements.