OIR De-escalation Training

Summary and scope

The Office if Industrial Relations (OIR) is seeking to engage a suitably experienced supplier to develop and deliver De-escalation training for staff of OIR. The objective of the De-escalation training is to ensure:• Staff are equipped with the knowledge and skills required to manage difficult interactions, helping to resolve matters before they escalate• Staff in front-line roles are equipped with the knowledge and skills required to manage effective communication in highly emotive situations, reducing the likelihood of interactions escalating into work-related violence and aggression incidents.• Managers are able to support their staff and manage risk of work-related violence and aggression.It is anticipated the training will be 1 full day or 2 x ½ days and preferably delivered in person however there may be times it might need to be delivered virtually via Microsoft Teams to meet requirements for staff spread across multiple locations and regions. This engagement is for a 3 -year term with option for extension.Further details are in the attached Request for Quote.