AUSTRALIA · TENDER
CC4Teams Software Licence, Support & Enhancement Services
CC4Teams Software Licence, Support & Enhancement Services The City of Stonnington is seeking a suitably qualified and experienced supplier to provide licensing, support, and enhancement services for its CC4Teams contact centre solution. This engagement aims to ensure the ongoing reliability, performance, and continuous improvement of the Council's contact ce…
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Key facts
- Buyer
- City of Stonnington
- Buyer address
- 311 Glenferrie Rd, Malvern, VIC 3143, Australia
- Status
- Open
- Opened
- 30 Oct 2026
- Closing
- 23 Nov 2026
- Decision
- 13 Dec 2026
- Categories
- IT & Telecomms
Summary and scope
The Council requires a support partner to provide licencing for cc4teams (and related call recording) and support for contact centre operations.The support involves:• Resolution of incidents and requests related to the operation of cc4teams in Council’s Microsoft Teams telephony environment,• Support for changes and improvements for the use of cc4teams by contact centre teams,• Support and maintenance of PowerBI reporting and wallboards used by the contact centre operators.Council is seeking a suitably qualified and experienced supplier to provide cc4teams licensing, call recording licensing, support and enhancement services for its contact centre environment.
Source and freshness
Source update date not provided
Information shown is sourced from public opportunity records. Official buyer documents and addenda take precedence for deadlines, eligibility and submission requirements.