2027/318 EOI Customer Relationship Management System

Summary and scope

Mildura Rural City Council is seeking Expression of Interest (EOI) responses from suitably qualified organisations to provide and implement a system replacement for the existing Customer Relationship Management (CRM) system and Name/Address Register (NAR) functionality, with the ability to transfer over as much of our current/old data as possible.The intent of this EOI is to identify a shortlist of three to four contractors who, as assessed by Mildura Rural City Council and its evaluation team, have the capability and capacity to deliver the Project. Respondents shortlisted will then be invited to Tender.Multiple suppliers may ultimately be awarded to meet Council’s requirements for these systems, as one system to meet all requirements may not be available.ENQUIRIES: Enquiries should be directed to the online forum (please see option below).SUBMISSIONS: Completed responses can ONLY be submitted electronically by uploading into the VendorPanel System. Respondents will receive a confirmation email response upon completion. Should assistance be required please use the help function or the online chat available from the home page of VendorPanel.Submissions must be fully received by the closing time as late submissions will not be accepted. All responses must be made by online submission. Any response made by any other means (open email, facsimile, post or in person) will not be considered.