IT Helpdesk Support and Maintenance Services and Cybersecurity Resilience

### 📋 Tender Overview The Western Australian Meat Industry Authority (WAMIA) is seeking a qualified single contractor to provide comprehensive **IT Helpdesk Support, Maintenance Services, and Cybersecurity Resilience**. The scope covers WAMIA's operations in both Muchea and West Perth, supporting a modern cloud-based environment utilizing Microsoft applications and specialized industry software. ### 🛠️ Key Requirements & Scope The successful provider will be responsible for: * **Help Desk Support:** Daily ICT assistance for staff. * **System Maintenance:** Ensuring the stability of cloud-based servers and office infrastructure. * **Cybersecurity:** Managing updates, providing staff training, and handling mandatory government reporting. * **Specialized Support:** Maintaining computers at the Muchea Livestock Centre integrated with cattle weighing/scanning hardware and the **Agrinous application**. * **Subscription Management:** Overseeing software licenses and renewals. ### 📍 Location and Mandatory Briefing Services are required across the **Wheatbelt** region. Bidders must note that travel to Muchea is essential. A **mandatory site visit** is scheduled for March 11, 2026, at the Muchea Livestock Centre. Attendance is a strict pre-requisite for bid consideration, and participants must complete WHS induction materials beforehand. ### 🎯 Desired Outcomes The goal is to secure a reliable partner to maintain high system availability and robust security posture for WAMIA’s critical livestock management and administrative functions. Key keywords include: IT Support, Managed Services, Cybersecurity, Cloud Maintenance, and Agrinous software support.