AUSTRALIA · TENDER
Melbourne Ticketing and Sydney Customer Service
🚆 Overview of Managed Customer Service Operations Transport for NSW (TfNSW) is seeking an experienced managed service provider to deliver customer-facing transport services across two separable lots in Sydney and Melbourne. This Request for Proposal (RFP) aims to ensure high-quality service delivery at major transit hubs, focusing on ticketing, passenger as…
Key facts
- Buyer
- Transport for NSW
- Location
- All regions
- Status
- Closed
- Opened
- 03 Feb 2026
- Closed
- 02 Mar 2026
- Decision
- 15 Jun 2026
- Categories
- Professional services excluding consultancies - Clerical and administrative services, Request for proposal (RFP)
Summary and scope
Procurement for managed customer service operations including Sydney Transport Customer Service Centre & Mobile CSOs,and Melbourne NSW TrainLink Booking Office&Concierge services under 2 seprable lots
Source and freshness
Source update date not provided
Information shown is sourced from public opportunity records.