Auckland Council Group Contact Centres Platform (Stage 1 of 2)

🏢 Tender Overview Auckland Council Group (ACG), comprising Auckland Council, Auckland Transport, Tātaki Auckland Unlimited, and Watercare, is inviting proposals for an enterprise-grade Contact Centre as a Service (CCaaS) platform. The objective is to implement a modern, scalable solution to enhance customer engagement across the entire council group. 🛠 Key Requirements & Scope Solution Type: Enterprise-grade CCaaS platform. Delivery Model: End-to-end delivery, including implementation and ongoing support, provided by the Original Equipment Manufacturer (OEM) and their nominated delivery partner. Procurement Process: This is a two-stage procurement. Stage 1 is a qualifying Request for Proposals (RFP). Up to three successful respondents will be shortlisted for Stage 2, which will utilize a Lean Agile Procurement (LAP) process for collaborative evaluation. 🎯 Desired Outcomes A unified, scalable customer engagement platform. Successful integration and long-term support from an established OEM and delivery partner. Selection of a preferred supplier through a collaborative, agile evaluation process. 🔍 Search Keywords #CCaaS #ContactCentre #AucklandCouncil #Procurement #InformationTechnology #CustomerEngagement #EnterpriseSoftware #LeanAgileProcurement #RFP #Telecommunications