Back Office Systems

Summary and scope

Project: North East Link Tolling - Toll Collection Capability Project Project owner: NORTH EAST LINK STATE TOLLING CORPORATION Location: VIC Australia Work package status: Closed Scope: Full Scope Work package description: Express interest for any opportunities that may arise for this Work Package. Goods and Services that are required include but are not limited to the design, manufacture, supply, installation and/or commissioning of services/systems: Trip Information Payment Processing Customer Management Debtor Management inc collection and court processes Project overview: The Toll Collection Capability (TCC) was defined as part of the project scope for the North East Link Project (NEL Project), as set out in the North East Link (NEL) Business Case. This included assigning responsibility for the delivery and procurement of the TCC to the State Tolling Corporation (STC). Following the establishment of STC, a separate project was established to progress the ongoing planning for the delivery and procurement of the TCC (Project).The TCC Works are divided into the following packages (each a TCC Works Package):o Roadside Systems package (RSS Package), comprising the RSS Works and the RSS Support & Maintenance Works; ando Back Office Systems package (BOS Package), comprising the BOS Works and the BOS Operations & Maintenance Works.RSS PackageThe RSS Package includes the design, construction, installation, testing and commissioning of the tolling Roadside System. The RSS scope includes all tolling gantries and equipment required for the RSS to reliably detect and classify vehicles and record their tag and/or licence plate number details.It also includes the ongoing support and maintenance of the system during the operational phase.BOS PackageThe BOS Package includes the design, implementation, installation, and commissioning of the Tolling Back Office System. The BOS scope includes trip formation and rating, payment processing and associated customer management, debtor management including interoperability fund settlement, debt collection, and court processes.It also includes the ongoing support and maintenance of the BOS during the operational phase.Due date for project completionQ2 2028 for both the RSS Package and BOS Package.HOW TO REGISTER AN EXPRESSION OF INTEREST (EOI)To submit an EOI, companies must have an ICN Gateway company profile. Information on how to register your company on ICN Gateway is detailed below.This is an initial, generic EOI submission only. All companies who submit an EOI will be included in information presented to companies who are short listed to bid for this Project.The services, programmes and initiatives provided by ICN Victoria are aimed at complementing a company's existing Sales, Marketing and Business Development strategy and any EOI submitted should not be considered as an alternative to these activities.ICN GATEWAY COMPANY REGISTRATIONClick hereto register your company profile on ICN Gateway.Support and assistance are available through the web links listed below.An ICN Gateway company profile that accurately and effectively summarises your company is critical to using the services of the ICN Group - please ensure that your company invests the time and energy required to represent your company in the most effective manner possible.Companies should ensure that the email notification functionality within their ICN Gateway company profile is activated to include an appropriate level of coverage to Information & Updates, Major Projects and Regional Opportunities.1) Gateway by ICN Setup Wizard2) Gateway by ICN User Guide3) Gateway by ICN EOI User Guide