AUSTRALIA · TENDER
RFQ 45-22 - After-hours Contact Centre
Inner West Council is seeking quotations from suitable providers of contact centre services to answer calls on behalf of Council received outside of Council’s normal business hours or during hours as required, at times, by Council. This includes weekends and public holidays and during other periods when Council’s Customer Service centre is offline (e.g., sch…
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Key facts
- Buyer
- Inner West Council
- Buyer address
- 15 Unwins Bridge Rd, St Peters, New South Wales 2044, Australia
- Status
- Closed
- Opened
- 05 Jun 2022
- Closed
- 01 Jul 2022
- Decision
- 28 Sept 2022
- Categories
- IT & Telecomms, Office Related Supplies & Services
Summary and scope
Inner West Council is seeking quotations from suitable providers of contact centre services to answer calls on behalf of Council received outside of Council’s normal business hours or during hours as required, at times, by Council. This includes weekends and public holidays and during other periods when Council’s Customer Service centre is offline (e.g., scheduled team meetings, training etc.), or when the Customer Service centre may be experiencing higher than forecast call volumes (e.g., seasonal impacts, staff shortages etc.) or there exists a reason to overflow calls. The contract period is three years, with options to extend for two more years.
Source and freshness
Source update date not provided
Information shown is sourced from public opportunity records. Official buyer documents and addenda take precedence for deadlines, eligibility and submission requirements.