Request for Quotation for Serview Review Services

Summary and scope

Broken Hill City Council is seeking Expressions of Interest from suitably qualified consultants to deliver Service Reviews across a range of Council Services. The Broken Hill City Council provides a wide range of services. Many of these have evolved historically, some reflect choices made by Council itself, and others are required by legislation. In general terms, Council makes choices about the range and level of services it provides by balancing the needs and expectations of the community and the resources available to meet those needs and expectations. In 2017 Broken Hill City Council commenced a program of Service Reviews with a primary focus on: • Reviewing all of Council services in light of current community needs and capacity • Waste elimination in the workplace and improving efficiencies • The engagement of employees and teams to identify and address waste and identify improvement using a proven methodology and Framework • Create opportunities to reduce frustration • Develop a culture where identifying improvements is seen as normal • Improve customer service and to take ownership of improvements Since the commencement of the program Council Officers have completed approximately 15 Service Reviews however due changing priorities within the organisation external assistance is being sought to continue the Service Review Program.