IT Service Support RFQ2324-032

Summary and scope

Penrith City Council is seeking to create a 12- 24-month preferred supplier list for ad-hoc website support, maintenance and development on our Joomla websites, which are hosted on WAMP and LAMP environments. Examples of services and support may include: Making content updates to existing Joomla websites Development / programming of existing or new components, modules, libraries, plugins and templates on existing Joomla websites Emergency response to a security breach Emergency response to fix issues that send the website offline Disaster recovery Addressing on page issues Making template changes Fixing performance/speed issues Cyber Security Updates In responding to this Request For Quotation, please: Detail your ability to provide support for the above list of potential services. Outline your ability in customise business system applications developed on the Joomla platform, and in providing user-friendly business system applications that can be managed in Joomla. Outline your hourly rates, average job turnaround times, business hours, how you invoice any work that might be requested outside business hours, or work that is requested as a fast-turnaround. Describe the process for requesting support, and your process for managing urgent requests. Explain whether the work is done locally or overseas. Detail the length of time you have provided Joomla web support and services to clients, and a list of roughly how many clients you provide web services to. Explain which other platforms you may be able to offer assistance in (as occasionally we may require support that extends beyond the Joomla platform).