CUSTOMER STORY · FACILITIES

Every RFP to the right estimator, within a day.

A national facilities-management provider running three regional pods — bidding across local-government, regional, university and corporate real-estate markets. Walked in with three duplicated evidence libraries and a triage cycle measured in days.

National facilities-management team triaging RFPs across three regional pods
SECTOR
Facilities management
FOOTPRINT
Three regional pods
BUYERS
Local-government · regional · university · corporate
PREVIEW WINDOW
6 months
<24h
RFP TRIAGE · LISTING TO OWNER
3 → 1
EVIDENCE LIBRARIES · COLLAPSED
4.2×
PARALLEL PURSUITS · PER ESTIMATOR

Three pods. One library.

EASTERN POD
Major metro · 14 estimators
CENTRAL POD
Secondary metro · 9 estimators
NORTHERN POD
Regional hub · 6 estimators
EVIDENCE LIBRARY

One source. Three pods.

  • Public liability · workers comp
  • ISO 9001 · ISO 14001 · ISO 45001
  • WHS systems · safety case
  • Past projects · CVs · capability statements

The story

01 · SHAPE OF THE WORK

Shape of the work

A national facilities-management provider running estimator pods across three regional markets — bidding across local-government and regional-government RFPs, university and hospital portfolios, and corporate real-estate FM contracts for blue-chip enterprise tenants.

02 · BEFORE TENDOR

Before Tendor

RFPs landed in shared inboxes — sometimes two days passed before an owner picked one up. Insurances, WHS systems and ISO certifications were maintained three times because nobody trusted the others' library. By the time a tender reached the right person, half the time-to-respond was gone.

03 · WHAT CHANGED

What changed

Tendor's discovery feed routed every new RFP into a workspace within an hour of publication — tagged by region and category, with the right pod auto-assigned. The evidence library was centralised once. Public liability, workers comp, ISO 9001, ISO 14001, WHS — a single source across all three regional pods.

04 · MEASURABLE OUTCOME

Measurable outcome

RFP triage now happens inside one business day from publication. Estimators run 4.2 parallel pursuits on average against the prior baseline of one or two. When an ISO renewal happens, every live pursuit reflects it the same day — not the next quarter.

Three regional libraries collapsed into one. When the ISO renewed, every live pursuit reflected it the same day — not the next quarter.
BID MANAGER · NATIONAL FM PROVIDER · ANONYMISED
REINFORCES

Evidence Library — one canonical source for insurances, ISO, WHS and past projects. When a certification renews, every live pursuit reflects it the same day.

See Evidence Library

Composite scenario based on private-preview cohort patterns. Anonymised at the customer's request — talk to sales for references.

PRIVATE PREVIEW

Want to walk through your own pipeline?

We onboard a small cohort each quarter and walk every workspace alongside the customer. Talk to sales if your team bids on tenders monthly.